We want you to be happy with your purchase.
If something isn't right, here's how returns work at Kravee Mart.
Last Updated: June 2026
1. Return Window
You may return most items within 30 days of the delivery date for a refund or exchange, provided the item is unused, in its original packaging, and in the same condition you received it.
2. Non-Returnable Items
The following items are not eligible for return:
- Opened or used health, wellness, and personal care products (for hygiene reasons)
- Perishable goods, including food and snack items
- Items marked as final sale at the time of purchase
3. How to Start a Return
- Contact us at info@kraveemart.com with your order number and the reason for return.
- Our team will confirm eligibility and provide return instructions.
- Ship the item back using the instructions provided. Return shipping costs are the responsibility of the customer unless the item arrived defective or incorrect.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–10 business days.
5. Exchanges
If you'd like a different size, color, or product, please contact us and we'll help facilitate an exchange, subject to product availability.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with photos of the item, and we will arrange a replacement or full refund at no additional cost to you.
7. Questions
Reach out with any return-related questions at:
Phone: (904) 558-4233
Email: info@kraveemart.com