Ask Away, We've Heard It All.
From payments to returns, all the need-to-knows, right here. Still stuck? Contact us, and we’ll sort you out.
Payment & Checkout
What payment methods do you accept?
Currently we accept Cash on Delivery (COD) for all orders. Additional payment options including credit/debit cards and PayPal are coming soon.
Is it safe to pay online?
Absolutely! All transactions are 256-bit SSL encrypted. Your data’s safe with us.
Do you offer Cash on Delivery (COD)?
Yes! Cash on Delivery is our primary payment method. Pay when your order arrives — no card required.
Why did my payment fail?
It could be a slow internet connection, expired card, or insufficient balance. Try again or contact us and we’ll sort it fast.
Can I use multiple payment methods?
Not in the same order. One order, one method — keep it simple!
Do you store my card info?
Nope. We don’t store any card details. Everything’s handled by our trusted payment partners.
Orders & Delivery
How long will my order take to arrive?
Most orders are processed within 1–2 business days. Delivery typically takes 3–7 business days depending on your location within the United States.
How much does delivery cost?
We offer free shipping on qualifying orders. For orders below the free shipping threshold, a flat delivery fee applies at checkout. The exact amount is shown before you confirm your order.
Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.
Do you ship internationally?
At this time we ship within the United States only. International shipping may be available in the future.
Can I change my delivery address after placing the order?
If it hasn’t shipped yet — yes. Just message us ASAP.
What if my parcel is late?
We’ll notify you of any delays. Or just drop us a message and we’ll check and update you right away.
Returns & Refunds
Can I return a product?
Yes! You can return items within 7 days if they’re unused and in original packaging.
How do I request a return?
Just contact us via email with your order number and reason for return. We'll walk you through the process and arrange the return from there.
Are there items I can't return?
Items that have been used, damaged after delivery, or returned without original packaging may not be eligible for a return. If you're unsure, just reach out and we'll let you know before you ship anything back.
When will I get my refund?
Once we receive and inspect the return, refunds are processed within 5–7 business days.
Can I exchange a product instead?
Totally, if it’s in stock. Let us know what you want to swap it for!
What if my item arrives damaged?
Snap a picture and contact us immediately. We’ll replace it, no hassle.